Frequently Asked Questions
FAQs
Are your services available in-person?
Unfortunately, at the moment, my services are only provided virtually via video (JaneApp) or phone call. In-person, as well as walk-and-talk therapy coming soon!
How do I know if we are a good fit?
Finding the right therapist is a very personal process. A good fit often means you feel comfortable, understood, and safe sharing your experiences. In our first session, we’ll explore your goals, needs, and what you’re hoping for in therapy. You’re always encouraged to ask questions and provide me with feedback.
What is your cancellation policy?
I require 24 hours notice to cancel or reschedule without being charged. If you cancel with less than 24 hours notice, you will be charged 50% of the session fee.
Is everything I share with my therapist confidential?
Yes. Your information and everything you share in therapy is confidential and cannot be disclosed without your consent.
The only exceptions—required by law—are if:
You express intent to seriously harm yourself or someone else
You report abuse or risk of abuse involving a minor, senior, or person with a disability
Your records are subpoenaed by a court
If any of these situations arise, I will discuss the process with you and provide support throughout.
Is psychotherapy covered by OHIP? Do you bill insurance directly?
Psychotherapy is not covered by OHIP. However, most private health insurance plans offer coverage for sessions with a Registered Psychotherapist (Qualifying). I do not bill insurance companies directly, but I will provide an invoice with all the information needed to submit a claim for reimbursement.
Is psychotherapy a regulated health profession?
Yes. In Ontario, psychotherapy is a regulated health profession, and I am registered with the College of Registered Psychotherapists of Ontario (CRPO). This ensures that I meet professional, ethical, and competency standards designed to protect the public.
What is the difference between psychiatrists, psychologists, and psychotherapists?
Psychiatrists
Medical doctors specializing in mental health
Can diagnose mental health conditions
Can prescribe medication
Often work in hospitals or clinics
Psychologists
Hold a doctoral degree in psychology
Can provide assessments, diagnoses, and psychotherapy
Cannot prescribe medication (in Ontario)
Psychotherapists
Specialize in talk therapy and helping clients understand emotions, behaviours, and patterns
Focus on coping strategies, insight, and emotional healing
In Ontario, must be registered with the CRPO
All three can play important roles in mental health care, and sometimes people benefit from working with more than one type of professional.
Do we share an intake form or account for couples therapy, and how will our sessions be scheduled?
No — each partner is asked to complete their own intake form. Even though we meet together for couples therapy, each person is still considered an individual client with their own personal health information. Completing separate intake forms helps me gather relevant background, understand each person’s needs, and maintain clear, confidential clinical records in line with Ontario’s privacy laws and professional standards.
For scheduling, couples sessions are booked in Jane App as a group appointment. This simply means that both partners are attached to the same session in the system, even though the session itself is held virtually through video. You will each receive your own appointment reminders, your own secure intake forms, and your own receipts or invoices. This setup helps keep all information organized, ensures confidentiality for each partner, and allows us to meet together as a couple in one shared virtual session.
Each partner will also attend one individual 45-minute session after the “Couples Initial Assessment”. These individual sessions help me understand each person’s perspective, history, and therapy goals so that our work together is safe, balanced, and effective.